So I came back to Tropicana to try the new land based Casino. It looked nothing like advertisements suggested. The staff was lazy and the customer service was honestly terrible. It was almost like she was telling them to go get it himself. In fact, a couple near us ordered a beer, to which she responded with, ' The bar has beers.' We both won and lost on the slot machines, which is completely normal, but the strange thing was that the whole time we were there we never heard a Jackpot go off.Īfter six hours a waitress showed up. My spouse and I spent 2,000 dollars there and earned 2 dollars. Once we got our cards, we decided to look around for a bit, only to see machines packed very close together and it was hard to walk around. Usually, it's basic customer service to explain promos. This, as with many other people, was a first for me.
When we finally got our players cards, the customer service was terrible. I did not like that they had a notebook with almost everyone's drivers license information. I do appreciate taking safety precautions with computers to scan the driver's license. Cars were parked very close to each other and it was very difficult to find a parking space. First of all, the parking lot was very small.